Terms Of Service

Terms Of Service

Welcome to Eilmou! This document sets out the terms and conditions (called the “Agreement”) between the Eilmou learning platform (called “We”, the “Service”, the “Platform”) and users of the platform (called “You”, the “Users”, the “Students” and the “Instructors”) which apply when you (i) purchase courses), and (ii) purchase or access recorded courses, question bank, homework, materials (hereinafter collectively referred to as “Resources”), and (iii) joining live sessions, and (iv) instructors conducting live sessions from the platform in the form of website or desktop applications and any other related services (each referred to as the “Platform”).
Please read this Agreement carefully before using the Platform. If you have any questions, kindly contact [email protected] before using the Platform. By signing up for an account or downloading and using the Platform in any way, it will suffice to acceptance of this Agreement.

Information About Us

The Eilmou online learning platform is a jointly-managed service by Barakah Systems Sdn Bhd and Test Center Malaysia, a company incorporated in Malaysia with its office located at 45-3, Jalan Setiawangsa 11A, Taman Setiawangsa, 54200 Kuala Lumpur,
Malaysia.

You may contact us at [email protected], or call us at +603-42654290.

These are the parties involved in the Platform which are bound to the Agreement:
The Company – The Company manages the Platform which allows Students to join Live Sessions by purchasing Courses, and accessing Resources. Both Instructors and Students are Users of the Platform.
Instructors – Instructors are individuals which are affiliated with the Company and are agents of the Company who conduct Live Sessions and provide Resources for the Courses.
Users – A person who uses the Platform provided by the Company which includes Courses, and Resources.
The language of this Agreement is English. All documents, notices, waivers, variations, and other written communications relating to this Agreement shall be in English. If this Agreement and any document relating to it is translated, the English version shall prevail.

Services

You are required to create an account before using our Platform. When registering for an account, you are required to provide your information including but not limited to, name as per your identification card, email address, password, contact number, date of birth, and current level of study. You may also use other secure sign in/register account method to create an account. You may also have to provide credit card/payment details when purchasing Courses or Resources. You must keep any password(s), other secure sign in methods, payment details private; and prevent others from accessing the Platform with your account. You are responsible for any charges billed by the Platform even if another person uses your account to make the purchase.
You may request to close/delete your account with us at any time by contacting us with the details above, or in the Platform’s contact us section. Accounts deleted are not retrievable; access would be revoked, and details would be erased from our server permanently. We may also close your account if we believe you are abusing our Service (for example, leaving bad reviews, sabotage our students, instructors, or the Platform, making unreasonable complaints, or any other unjustified reasons).

Your Account

You are required to create an account before using our Platform. When registering for an account, you are required to provide your information including but not limited to, name as per your identification card, email address, password, contact number, date of birth, and current level of study. You may also use other secure sign in/register account method to create an account. You may also have to provide credit card/payment details when purchasing Courses or Resources. You must keep any password(s), other secure sign in methods, payment details private; and prevent others from accessing the Platform with your account. You are responsible for any charges billed by the Platform even if another person uses your account to make the purchase.
You may request to close/delete your account with us at any time by contacting us with the details above, or in the Platform’s contact us section. Accounts deleted are not retrievable; access would be revoked, and details would be erased from our server permanently. We may also close your account if we believe you are abusing our Service (for example, leaving bad reviews, sabotage our students, instructors, or the Platform, making unreasonable complaints, or any other unjustified reasons).

Content

The Service provides access to compiled educational information and related sources. Such information is provided on an “As Is” basis and we assume no liability for the accuracy or completeness or use or non-obsolescence of such information. We shall not be liable to update or ensure continuity of such information contained on the Service. We would not be responsible for any errors, which might appear in such information, which is compiled from third party sources or for any unavailability of such information.
In the preparation of the Service and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything here, we disclaim any responsibility for any errors and accuracy of the information that may be contained in the Service. Any feedback from you is most welcome to make the Service better and error free.
We also reserve the right and discretion to make any changes or corrections or withdrawal or addition of content at any time without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered in the Service for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
From time to time the Service may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The contents of the Service are developed on the concepts covered in the structured curriculum syllabus prescribed for students of various courses. The usage of the Service is not endorsed as a substitution to the curriculum-based education provided by the educational institutions but is intended to supplement the same by explaining and presenting the concepts in a manner enabling easy understanding. The basic definitions and formulae of the subject matter would remain the same.
We acknowledge that there are various means of delivering structured curriculum pedagogy and inclusion of methods in the Service does not imply endorsement of any particular method nor exclusion imply disapproval. Subscription to the Service or usage of the Service does not in any manner guarantee admission to any educational institutions or passing of any exams or achievement of any specified percentage of marks in any examinations.

Eligibility

Any underage individuals below the age of 18 years old must obtain consent and approval from parents, guardians, or appointed caretakers to use our Platform. By purchasing Courses, and accessing Resources, the user confirms that he or she is at least 18 years old. We reserve the sole and absolute right to refuse services to any persons who are not aged 18 or over unless they can provide valid documentation proving that they are.

Refund

As a User, you hereby agree and acknowledges that there shall be no refund or reimbursement of payments made, unless the refund request was made due to technical faults/errors such as transaction duplicity, data entry mistake or any other circumstances that we at our sole and absolute discretion deem fit.
We reserve the sole and absolute discretion to amend this refund policy from time to time.

Data Protection

We will process User personal data in accordance with our Privacy Policy.

Other Terms

These Terms and any action related thereto will be governed by the Malaysian laws without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with the Service will be brought solely in Malaysia, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. Nothing herein prohibits or hinders Eilmou from bringing an action in any jurisdiction for injunctive or other preliminary relief.
These Terms are the entire and exclusive agreement between Eilmou and you regarding the Service (excluding any services for which you have a separate agreement with Eilmou that is explicitly in addition to or in place of these Terms), and these Terms supercede and replace any prior agreements between Eilmou and you regarding the Service.
The failure of Eilmou to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

Contact

If you have any questions or suggestions about our Terms Of Service, do not hesitate to contact us at +603-42654290, or at 45-3, Jalan Setiawangsa 11A, Taman Setiawangsa, 54200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, or at [email protected]

Privacy Policy

Privacy Policy

This Privacy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Eilmou online learning platform (called “We”, “Platform” and “Service”). Eilmou is a Service managed by Barakah Systems Sdn Bhd in partnership with Test Center Malaysia Sdn Bhd. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to information about you, from which you are identifiable, including but not limited to your name, telephone number, email address, credit or debit card details, race, gender, email address and any information about you which you have provided in registration forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Service.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us. We may use your Personal Data to contact you regarding important information that could impact your usage of our Service and its related services.

Usage Data

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time, through your device settings.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Use Of Data

The Company uses the collected data for various purposes:
• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services, and events which we offer that are like those that you have already purchased or enquired about unless you have opted not to receive such information
• To personalise your experience (your information helps us to better respond to your individual needs)
• For research into learning and/or teaching and/or on-line engagement

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of the Company
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
The security of your data is important to us; however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Children’s Privacy

For courses and accounts created through our Service’s publicly accessible account registration system, we do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
If you are a parent, legal guardian, school, approved teachers, facilitator, or third-party provider permitting a minor to create an account and/or use our Service, you agree to:
• supervise the minor’s use of the Service and their account.
• assume all risks associated with, and liabilities resulting from, the minor’s use of the Service and their account.
• ensure that the courses that the minor enrols in on our Service are suitable for the minor.
• ensure all information submitted to us by the minor is accurate; and
• provide the consents, representations, and warranties contained in the Privacy Policy and Terms of Service on the minor’s behalf.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at +603-42654290, or at 45-3, Jalan Setiawangsa 11A, Taman Setiawangsa, 54200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, or at [email protected]